Benchmarking is a management tool that is extensively used by the private sector to improve the performance of business both in cost and quality terms. Benchmarking is a structured method of comparing the same or similar activities/services carried out elsewhere within the organisation or externally.
This paper focuses on the detailed practical elements of benchmarking within the public services and includes real-life examples to demonstrate how you can put this essential tool into practice.
FEE hopes that with publication of this paper, international comparisons will be more widely encouraged.
The topics covered in this clear and concise guide are:
The Scope for Benchmarking
Benchmarking in a Framework of Performance Management
Types of Benchmarking
Creating Benchmarks
Benchmarking Clubs – A Practical Example
The publication also incorporates a comprehensive example of the Outputs of a CIPFA Benchmarking Club
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