The latest PMPA Report, with the Centre for Public Sector Partnerships (CPSP@LGiU) and Queen Mary, University of London, with contributions from Catherine Needham and John Tizard.

The PMPA, the CPSP and Queen Mary, University of London came together to explore and debate the theme ‘Commissioning for Personalization’; the result is a report which reviews what works, provides pointers for practice and explores whether personalization can help deliver better public services in the future.

This essential report takes stock of personalization in practice to develop a complex picture of how public services are changing. It draws on interviews with politicians, civil servants, local authority managers, frontline staff, service users, trade union representatives, academics, consultants and staff from private and third sector providers.

This report is vital reading for professionals, analysts, policy-makers and decision-makers involved in delivering public services who need to know the positives, the pitfalls and the fixes.

ISBN 978 1 84508 2345